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FAQ's
How can we help you
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What payment methods do you accept?You can select your preferred payment method at checkout. We accept secure payments online via credit cards and UPI payments.(details will be sent to you with your order confirmation. Orders will not be processed until payment has cleared)
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Do you deliver across India?Yes we deliver across India.
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What are your shipping costs?We offer flat rate shipping of Rs. 200 across India.
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When can I expect my order?Once your order is placed I will prepare and package it as soon as possible. Please allow up to 4-6 business days for delivery. During peak times like Diwali and Christmas it might take a little longer due to general courier traffic across India.
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Do you offer a refund or exchange?Your satisfaction is important to me. If there is a problem with your order or product that you have purchased please reach out via email on the 'contact us' page. There is a real person on the other end (me!) waiting to make sure that you have a positive experience with Ehi Passika Aromatherapy.
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Where are they made?All our products are made at our Ehi Passika Apothecary located in the quaint village of Aldona in Goa, at the foothils of the Western Ghats of India.
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Do you test on animals?Our manufacturing and testing processes are completely free from animal testing and we only source from suppliers who do not test on animals. Our products have been tested only on willing family, friends and volunteer customers.
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Are your products all natural?Ehi Passika is proudly free of nasties and skin irritants including parabens, phthalates, petrochemicals, PEGs, mineral oils, sulphates, silicones, GMOs, and synthetic colours and fragrances. Not only are they free from the nasties, but they are guaranteed to be made with only the highest quality, unrefined ingredients. As someone with very sensitive skin and autoimmune conditions, the purity and gentle effectiveness of each product is very important to me. We believe in full transparency and every ingredient we use is listed in our product descriptions.
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Do you make custom orders?Yes! Ehi Passika is all about personalized aromatherapy. Each human is a different being, with a different constitutiuon.We custom make medicinal blends for specific issues of the mind, body and soul. The options for essential oil blends, natural remedies and botanical pampering is endless. Please contact us for further details.
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What if I have an allergy?At Ehi Passika we believe in full transparency and make sure that every ingredient used is listed in our product descriptions. If you have a known allergy please read carefully to ensure that the product is right for you. I can offer custom variations on some of our product range, substituting the allergen for a similar but effective ingredient. Please contact me at love@ehipassikaaromatherapy.com with your request.
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Why are there different blends for children & adults?You will notice that many of our popular essential oil blends are available in adult, child or bub variations. We have formulated each with an essential oil dilution that is appropriate for the age and size of the individual. If you have any questions about which variety would be best for your loved one, please contact us for a recommendation.
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What is the shelf life of Ehi Passika products?Our products have a natural shelf life of about 2 years if kept in a cool dry place away from direct heat or sunlight.
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Skin Sensitivity and eye irritationIf you feel itchy or a rash appears on your skin on using the product, please wash off immediately and stop using immediately. If the product gets into the eyes, wash off with pleanty of water immediately.
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How can I become a stockist of Ehi Passika Aromatherapy Products?If you are interested in stocking your favourites from our range of handmade natural products, or looking at a specific range we create, please contact me via email at love@ehipassikaaromatherapy.com. I would love to hear from you.Please provide a brief outline of your business needs and I will be able to send you our stockists agreement, pricing structure and assist you in getting set up with a wholesale account.
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